At MonarchWear, we aim to provide a fair and transparent resolution process in line with UK consumer protection law. Monarch Wear is a trading name of TK Ventures LLC, 7345 W SAND LAKE ROAD STE 210. This policy does not affect your statutory rights.
🔁 Right to Cancel (14 Days)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days, starting the day after you receive your goods, without giving a reason. When you cancel within this period, you are entitled to a full refund.
To cancel, simply email us with your order number: 📩 info@monarchwear.uk
You can also use the model cancellation form at the end of this policy.
📦 Returns Process
Due to our international logistics model, in many cases we do not require you to send the item back. Our support team will review your request and confirm the next steps.
If a return is needed:
- We will send you the returns address: [RETURNS ADDRESS, including country].
- Please send the item back within 14 days of telling us you want to cancel.
- If you cancel because you changed your mind, the return postage is paid by you. If we do not ask for the item back, there is nothing to pay.
💰 Refund Options
If you cancel within 14 days, you can always choose a full refund (100%).
As an alternative, and only if you prefer, we may also offer:
- Partial refund (up to 50%), allowing you to keep the product
- Replacement product, where applicable
These alternatives are optional and never replace your right to a full refund.
✔ Full Refund Requests
To speed things up, we may ask you to complete a short request form. Emailing us with your order number is always enough to cancel.
⏱️ Refund Timeframe
- If we do not require the item back, your refund is issued within 14 days of you telling us you want to cancel.
- If a return is required, your refund is issued within 14 days of us receiving the item, or of you sending us proof of postage, whichever is earlier.
- Refunds are issued to your original payment method, at no extra cost to you.
🧼 Hygiene Items
For hygiene reasons, underwear, lingerie and swimwear cannot be cancelled for a change of mind once the hygiene seal or protective packaging has been removed. This does not affect your rights if the item is faulty.
🛠️ Faulty or Incorrect Products
Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery, you can reject a faulty or incorrect item and receive a full refund.
- After 30 days and within 6 months, we will offer a repair or replacement first. If this is not possible or does not solve the problem, you are entitled to a refund.
Please contact us with photos or videos and your order number: 📩 info@monarchwear.uk
We cover any return costs for faulty or incorrect items.
📦 Delivery Issues
If your item arrives damaged, incorrect or incomplete:
- Please document the issue (photos/videos)
- Contact us as soon as possible, ideally within 7 days of delivery, so we can resolve it quickly
Contacting us later does not remove your legal rights.
⚠️ Important Notes
- For faulty or damaged items, we review each case based on the photos or videos you send.
- If an item has been used more than necessary to check its style, fit and quality (for example, worn or washed), we may reduce the refund to reflect any loss in value.
- This policy does not affect your statutory rights under UK law.
📩 Contact
📩 info@monarchwear.uk